Terms and Conditions

1. Agreement

These Terms and Conditions govern your access to and use of the Orion CRM platform (the “Service”), operated by Orion, LLC (“Orion”, “we”, “us”). By creating an account, subscribing, or using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Orion is a cloud-based practice management platform for dental and medical clinics. It is delivered as software-as-a-service; no physical goods are shipped. Access is provided over the internet and requires a compatible device and connection.

3. Accounts and clinic data

You are responsible for the accuracy of the information you enter, for maintaining the confidentiality of your credentials, and for all activity under your account. You retain ownership of the clinical and patient data you enter. We process that data to provide the Service, as described in our Privacy Policy.

4. Subscriptions, billing and renewal

Subscriptions are billed in advance for the period selected — monthly, six-monthly or annual — at the price shown at the time of purchase. Payment is processed by our payment provider; we do not store full card details. Subscriptions renew automatically for the same period unless cancelled before the renewal date.

Delivery, access timing, support hours, cancellation and refunds are set out in our Fulfillment Policy, which forms part of these Terms.

5. Acceptable use

You agree not to use the Service unlawfully, to attempt to gain unauthorised access to it, to interfere with its operation, or to use it to store or transmit material you have no right to store or transmit.

6. Clinical responsibility

Orion is a record-keeping and workflow tool. Any analysis, measurement, simulation or suggestion produced by the Service — including features that use artificial intelligence — is assistive only. It does not constitute a diagnosis, a treatment plan, or medical advice. All clinical decisions remain the sole responsibility of the treating professional.

7. Availability

We aim to keep the Service available continuously and to maintain periodic backups. We do not warrant uninterrupted or error-free operation, and we may perform maintenance that temporarily limits access.

8. Suspension and termination

You may cancel at any time in accordance with the Fulfillment Policy. We may suspend or terminate access for breach of these Terms or non-payment. On termination you may request an export of your clinic’s data within a reasonable period.

9. Limitation of liability

To the fullest extent permitted by law, Orion’s total liability arising out of or relating to the Service is limited to the amounts you paid for the Service in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential damages, or for loss of profits or data.

10. Changes

We may update these Terms. Material changes will be notified through the Service or by email, and the “last updated” date above will change. Continued use after a change constitutes acceptance.

11. Contact

Orion, LLC — ventas@oriontech3d.com